Refund policy

We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item(s) within 30 days of delivery for a full refund or exchange.

To initiate a return, please contact our customer service team at hello@ballboyzsoap.com. Please ensure that the item(s) are unused, in their original packaging, and include all accessories and documentation.

Once we receive your returned item(s), we will inspect them and process your refund or exchange within 14 business days. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@ballboyzsoap.com. Your satisfaction is our top priority.