Policies
Refunds are eligible until 30 days of product being received. Product must be returned to our shipping facility in order to receive a refund. Please include your name and order number within the package. Contact customer service for additional return instructions. Please note we are unable to refund cost of shipping, we are only able to refund product.
We are not liable for any damaged product or package that arrives, unless shipping protection was purchased. We do not provide shipping labels for returns.
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- INFORMATION WE COLLECT
We collect information that you provide directly to us, including:
- Name and contact information
- Billing and shipping address
- Payment information
- Order history
- Email communications
- Customer service interactions
We automatically collect:
- Device information
- IP address
- Browsing behavior on our site
- Shopping cart activity
- HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill orders
- Communicate about orders and products
- Send marketing communications
- Improve our products and services
- Prevent fraud
- Comply with legal obligations
- INFORMATION SHARING
We share your information with:
- Payment processors
- Shipping partners
- Marketing service providers
- Analytics providers
We do not sell your personal information to third parties.
- YOUR CHOICES
You can:
- Opt out of marketing emails
- Update your account information
- Request deletion of your data
- Manage cookie preferences
- SECURITY
We implement reasonable security measures to protect your information.
- CONTACT US
Questions about our privacy practices? Email privacy@ballboyzsoap.com